Mosscare. On the one hand staff has embraced this one piece of technology better than any other. On the other hand we are now able to offer a much better service than ever before."

With DocuWare’s help, all relevant documents are stored in an electronic file cabinet. Mosscare’s staff all work with DocuWare and have direct, simultaneous access to all the documents they need. The existing paper archive was digitised by an external scanning service provider. All documents are completely current and constantly updated, for all to see.

To give authorised personnel the quickest access possible to documents placed in the archive, incoming paper documents are scanned in the mail-room, while faxes and e-mail are captured digitally. Documents now only move through their offices electronically. To generate this workflow, they used specific indexing. All the details about tenants, information about their 3500 buildings such as architect’s plans or other necessary repairs and maintenance measures, correspondence between employees and tenants such as letters, faxes, inquiries and contracts - all this is handled the same way today.

User Benefits
Retrieving documents is now very efficient. The staff can find and submit requested documents without ever leaving their desks, never having to waste time searching for missing documents since nothing ever leaves the records room or needs refiling.

DocuWare is helping to avoid many of the operational problems previously experienced and common to associations of this size, such as those caused by the lack of communication between co-workers, duplicate filing by different teams, and a general shortage of physical space.

· Space saving

· More efficient working

· Reduce retrieval time

· Centralisation of documents for better workflow

· Better sharing of information

· Increased quality of service, both internally and externally

· Reduction in filing

Marilyn Evans,
ICT Manager:

"This has been an IT success story for

· ACTIVE IMPORT

· AUTOINDEX

· CDMAKER

· RECOGNITION

 

 

 

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The organisation’s aim is to supply affordable, yet high quality housing. Mosscare operates in the City of Manchester and the surrounding areas.

Mosscare exists to “lend a helping hand to the homeless“ by the provision of a caring and enabling housing service.